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| Friday, 24 December 2010 09:00 |
Johor Bahru, 20th December 2010: The Registrar Office is the wing of the university’s operation and management office. As its role and function to the university is so crucial, the management system must always be efficient and effective. “This is to align with the mission and vision of the Registrar Office to focus on Efficient Management, Quality Service Delivery and to fulfill Customer’s Needs and Satisfaction. These are the main thrusts to realize the university’s aspiration towards becoming a prominent Research University,” said Tuan Haji Hassan Husin, Senior Deputy Registrar from the UTM Registrar Office at the ‘One-day with Customer Programme’ organised by the Registrar Office. According to him, the critical success factors to successful implementation of the registrar office include the elements of rebranding the training department, processing documentation and arranging works system, effective communication and other factors which were implemented in 2010. In 2009, the Customer Satisfaction Index (CSI) as a whole is 75.92% and this has increased to 79.73% in 2010. “The increased percentage actually comes from the dedicated and committed staff of the Registrar Office in order to fulfill the customers’ needs,” he said. He also said that since 2009, a university committee of Simplified Works System or well known as PEMUDAH was formed to take pro-active action against any issues with regard to university delivery system that was highlighted by the university stakeholders and customers. “By next year, UTM will have to face another challenge which is autonomy audit or to be specific, Indeks Tadbir Urus Terbaik (UGGI) which will then decide the university’s readiness to have its own autonomy,” said him. There are 4 criteria that will be taken into account which include administration and management, human resource, finance and academic matters. The registrar’s office has to make sure at least three out of the four criteria fulfill the audit requirements. “I hope this programme will give some input or information to conduct daily duties to all UTM staff and students, “he said. The ‘One-day with Customer Programme’ was held at the Senate Hall, UTM Skudai and is jointly organised by five departments at the Registrar’s Office such as the Management and Organisation Administration Department (BPPO), Human Capital Management, Human Capital Development, Academic Management and Security |
